Refund policy

Refund & Return Policy, Laftya

At Laftya, your satisfaction is our priority. If a product doesn't meet your expectations, you have 90 days from the date you receive your order to request an exchange or a refund, in line with applicable regulations.

🔹 1. Return Conditions

To be eligible for a return, the product must:

  • Be unused and in perfect condition.

  • Be in its original packaging.

  • Include proof of purchase (order number or confirmation email).

Note: For hygiene and safety reasons, we cannot accept returns of products that have been opened, used, or damaged.

🔹 2. Return Process

Before sending anything back, please reach out to our customer care team:

  • Email: contact@laftya.com

  • Subject line: “Return Request, [order number]”

We'll send you the return address and detailed instructions. Return shipping costs are the customer's responsibility, except in the case of a shipping error or a defective product.

🔹 3. Refunds

Once we receive and inspect the product, we'll send you a confirmation email. If your return is approved, your refund will be issued to your original payment method within 30 business days.

🔹 4. Defective Products or Order Errors

If you receive a defective or incorrect product, contact us right away at contact@laftya.com with photos attached. We'll take care of a replacement or refund at no extra cost to you.

🔹 5. Exceptions

We cannot accept returns of products that are opened, used, personalized, perishable, or food-based (including supplements, teas/infusions, consumable foods, and any product intended for ingestion). Likewise, no refund will be issued when the reason for the return is a customer's choice error or change of mind (withdrawal), except in the case of a manufacturing defect.

Last updated: May 24, 2026